Purpose & Overall Relevance for the Organisation :
The GBS Operations Director Direct to Consumer will be accountable for leading the operational delivery of the DTC business process operated by GBS and will act as a single point of contact in the GBS Center for regional stakeholders and for the corresponding end-to-end process owner, driving alignment and consistency across the process across all markets which he or she serves.
Key Responsibilities :
Drive operational delivery of the end-to-end process, managing PEX budget for operational teams in own area, acting as a SPOC for the end-to-end process owner, and creating alignment and consistency across process and across markets
Build the appropriate structure to be able to manage the respective organization effectively, identify and develop future talents and create realistic succession scenarios for key positions
Continuously monitor and evaluate team workload and organizational efficiency with the support of IT-systems, data and analysis and team feedback, and make appropriate changes in order to meet business needs
Manage the Teams and processes responsible for eCommerce Finance and Retail Finance Operations
Support Continuous improvement intiatives
Manage recruitment, coaching and performance management of direct reports and Team Leaders
Ensure that sufficient structure and resources are in place
Drive reactive customer issue resolution highest level of escalation path for business customer (S level, M1)
Drive governance and compliance of the services provided against GBS frameworks, as well as ensuring compliance to local data privacy, security and internal controls regulations for the markets served
Support and provide appropriate challenge to the SLA definition and agreement process and drive achievement of SLAs
Support proactive continuous improvement activities (driven by Process Owner and Delivery Excellence teams)
Ensure proper delivery against all local and global KPI’s.
Key Relationships :
Customers of process (functional teams in markets, for reactive responsive / escalation, typically at S level or M1)
GBS Ops Delivery Excellence teams
Knowledge, Skills and Abilities :
Comprehensive understanding of the E2E-processes for O2C / D2C (eCommerce and Retail Finance within O2C / DTC process) operated by GBS, including the systems used to support it
Excellent communication, people management and change management skills as well as ability to manage relationships professionally
Experience of leading culturally diverse teams
Ability to provide a clear framework for performance to direct reports and to the wider team
Ability to coach, guide and manage diverse teams
Ability to work in a fast paced environment with different international cultures
Fluent English (verbal and written),
Well developed MS-Office skills (Word, Excel, PowerPoint)
Requisite Education and Experience / Minimum Qualifications :
University degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
Minimum of 10+ years of progressive work experience in the operational delivery of these services, ideally in a shared service center, with leadership experience of an organisation of similar scale and complexity of services
At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game.
We foster the athlete s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture the 3Cs : CONFIDENCE, COLLABORATION and CREATIVITY.
CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers.
But we are willing to take risks, we try new things. And if we fail, then this is part of our learning it helps us improve.
COLLABORATION . Every elite athlete relies on partners : coaches, teammates, and nutritionists. We, too, know that we are stronger together.
Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.
Being the best sports company in the world takes CREATIVITY . No great athlete succeeds by copying their predecessors’ training plans and strategies.
We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an Equal Opportunity Employer.
Brand : adidas Location : Porto TEAM : Accounting & Finance State : 13 Country / Region : PT Contract Type : Full time Number : 271529 Date : Nov 2, 2020