About the job role :
Our IT American brand is widely recognized as the "world's best search engine", because it is fast, accurate and easy to use.
It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
As a Customer Advisor , you will :
Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone / email / chat / social / social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Monthly Performance Bonus
Health insurance with a dental plan (after 6 months contract)
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Relocation package - shared accommodation and flight reimbursement if you come from abroad
Life at our company :
Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.