Lead Fullstack Engineer- (Customer Technical Support) (m/f/x)
Lisbon , PT
há 2 dias


  • Guiding customers through design, integration, validation, and deployment of the components purchased and adopted by the customer
  • Writes code samples, tutorials, and technical articles for the developer community
  • Provides expert, fast, and effective resolution to customers technical issues including technical support ticket resolution
  • Manages incident escalation and facilitates root cause analysis and incident response
  • Improves the HERE product portfolio by providing customer insights and requirements for new features
  • Drive continuous improvement, own resolution of technical issues, implement corrective actions
  • Communicate effectively with internal stakeholders to deliver on customer expectations
  • Innovate, break silos, and challenge the status quo in the pursuit of customer success
  • Act as the primary customer point of contact for technical issue during the entire customer lifecycle
  • Work independently with regular engagement and direction from management
  • Who are you?

    The below requirement list may seem extensive. Don't hesitate to apply if you're missing a few! If you're a client facing engineer, we would like to talk to you!

  • 7+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles
  • Extensive knowledge of cloud software / architecture and the ability to execute with minimal assistance
  • Technical support experience with client / server, network, APIs, and cloud (AWS) service delivery
  • Troubleshooting and software debugging experience in multi-user, high availability platforms
  • Incident and escalation management experience in 24 / 7 mission critical systems
  • Full-Stack developer skills : front / back-end, database, software design, webservices, microservices
  • Proficiency in the following programming languages Java, Scala, Python and networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP / IP, telematics, and wireless communication technology
  • Understanding of relational / object-oriented technologies and ability to write / debug complex SQL queries.
  • Self-starter and proven record of executing in fast-moving, cross-functional environments
  • Excellent organizational and data driven, analytical skills capable of managing competing priorities
  • A calm demeanor to prevent escalations and ease customer issues
  • Excellent oral and written communication skills (technical and non-technical)
  • What we offer in Berlin-

  • A great work-life balance
  • 30 paid vacation days
  • Flexible working hours
  • Competitive salary plus bonus
  • Fantastic & talented people from 60+ countries worldwide
  • BVG company ticket
  • Brown bag talks, team events, BBQ on the rooftop and more!
  • Change is HERE. Apply Now!

    HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


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