Guiding customers through design, integration, validation, and deployment of the components purchased and adopted by the customer
Writes code samples, tutorials, and technical articles for the developer community
Provides expert, fast, and effective resolution to customers technical issues including technical support ticket resolution
Manages incident escalation and facilitates root cause analysis and incident response
Improves the HERE product portfolio by providing customer insights and requirements for new features
Drive continuous improvement, own resolution of technical issues, implement corrective actions
Communicate effectively with internal stakeholders to deliver on customer expectations
Innovate, break silos, and challenge the status quo in the pursuit of customer success
Act as the primary customer point of contact for technical issue during the entire customer lifecycle
Work independently with regular engagement and direction from management
Who are you?
The below requirement list may seem extensive. Don't hesitate to apply if you're missing a few! If you're a client facing engineer, we would like to talk to you!
7+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles
Extensive knowledge of cloud software / architecture and the ability to execute with minimal assistance
Technical support experience with client / server, network, APIs, and cloud (AWS) service delivery
Troubleshooting and software debugging experience in multi-user, high availability platforms
Incident and escalation management experience in 24 / 7 mission critical systems
Full-Stack developer skills : front / back-end, database, software design, webservices, microservices
Proficiency in the following programming languages Java, Scala, Python and networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP / IP, telematics, and wireless communication technology
Understanding of relational / object-oriented technologies and ability to write / debug complex SQL queries.
Self-starter and proven record of executing in fast-moving, cross-functional environments
Excellent organizational and data driven, analytical skills capable of managing competing priorities
A calm demeanor to prevent escalations and ease customer issues
Excellent oral and written communication skills (technical and non-technical)
What we offer in Berlin-
A great work-life balance
30 paid vacation days
Flexible working hours
Competitive salary plus bonus
Fantastic & talented people from 60+ countries worldwide
BVG company ticket
Brown bag talks, team events, BBQ on the rooftop and more!
Change is HERE. Apply Now!
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.