ERP Supporter

HAYS Poland

Lisbon, Portugal

há 4 dias

source : Just Join IT

D365FO (advanced)

Location : Remote / Poznań

Work hours : Flexible 7-17

Project :

Together with your colleagues in the Digital Back Office team you will do 2nd level support and application management of new ERP system.

Here you will play a large role in contributing with your knowledge within the MS Dynamics application suite, including D365 Finance / AX 2012.

You will help build up D365 competences in the Digital Back Office team and ensure preparation going from project to operations mode.

You will be part of a team of skilled IT experts, who have years of experience in technical support and maintenance of ERP systems including our current Finance system Visma.

Must have :

Experienced user of D365FO / AX2012.

Good IT technical knowledge and business understanding

Finance knowledge.

Nice to have :

Knowledge on Security setup (Users, Roles and Licenses)

Experience with D365 ISV modules (Lasernet, TAS SKG)

Driving continuous improvements on internal processes.

Experience with ITIL processes.

Tasks of the 2nd level support of the application

Help end users with issues in D365

Initiate root cause analysis for recurring issues

Report / escalate issues we cannot handle to 3rd level of support to solve

Participate in End User Training

Ensure end user understand how to raise issues with the Operations team after they are onboarded to D365.

Participate in test

Ensure that knowledge on implementation is rooted in Operations (so we don’t have to rely on a too short handover from project to operations.

Team : 1 Team Lead, 5 Supporters in DK , 6 Supporters in PZN, 2 Developers in Istanbul, 2 Testers in PZN

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