Solutions Consultant (CRM)
Talkdesk, Inc
Lisbon
há 1 dia

Responsibilities :

  • Understand the customer’s requirements and establish Talkdesk as the best solution to address those needs
  • Conduct engaging product demos to new customers and existing accounts
  • Understand customer use cases, formulate best practices, and engage cross-functionally to ensure customer success
  • Assist in Salesforce.com deployment and / or maintenance projects : developing requirements and designing prototypes, testing & training
  • Assist with the scoping, planning and execution of Salesforce.com deployments or maintenance on an ongoing basis
  • Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts
  • Requirements :

  • 3+ years of experience in Professional Services, Product Management, Product Development, or similar role in a SaaS business
  • Experience with CRM's
  • Proven ability to understand progressive technology
  • A true consulting approach and ability to communicate technical concepts to people of all backgrounds
  • A love for helping people solve problems
  • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
  • Client management experience highly valued
  • Software implementation or coding experience a plus
  • Highly organized self-starter that runs towards opportunities
  • Ability to work cross-functionally in a fast-paced startup environment
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