Receptionist German speaker (M/F)
Mystic Ocean
Funchal, Madeira, Portugal
há 4 dias

Job Description

  • To always greet and treat passengers in a friendly and professional manner.
  • To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties.
  • To ensure that passenger complaints are always treated in the most diplomatic way.
  • To follow up on previous complaints and ensure that the passenger s problem has been solved to their satisfaction.
  • To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
  • To ensure that guest satisfaction is always as high as possible.
  • To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner.
  • To assist with the organization, planning and execution of several passenger activities and events.
  • To promote all revenue outlets onboard to passengers.
  • To support passengers with special needs and who had an accident / death and accompanying them to shore hospitals for support and translation.
  • To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.
  • To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
  • To perform any other duties set by Guest Service Manager and Senior Receptionist.
  • Qualifications

  • Minimum of two (1) years’ experience in a hotel on land or one (1) years’ experience on board a cruise ship in similar position required.
  • Must be fluent in written and spoken English as well as German.
  • Any additional foreign language is a plus.
  • Excellent interpersonal and public communication skills.
  • Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus.
  • Basic accounting skills and excellent organizational skills required.
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