Receptionist German speaker (M/F)

Mystic Ocean

Funchal, Madeira, Portugal

há 4 dias

Job Description

To always greet and treat passengers in a friendly and professional manner.

To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties.

To ensure that passenger complaints are always treated in the most diplomatic way.

To follow up on previous complaints and ensure that the passenger s problem has been solved to their satisfaction.

To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.

To ensure that guest satisfaction is always as high as possible.

To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner.

To assist with the organization, planning and execution of several passenger activities and events.

To promote all revenue outlets onboard to passengers.

To support passengers with special needs and who had an accident / death and accompanying them to shore hospitals for support and translation.

To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.

To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.

To perform any other duties set by Guest Service Manager and Senior Receptionist.

Qualifications

Minimum of two (1) years’ experience in a hotel on land or one (1) years’ experience on board a cruise ship in similar position required.

Must be fluent in written and spoken English as well as German.

Any additional foreign language is a plus.

Excellent interpersonal and public communication skills.

Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus.

Basic accounting skills and excellent organizational skills required.

Reportar esta oferta de trabalho

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.