O que procura nos candidatos
Come and work with us.
Do you want to provide support for one of the biggest online pharmacies in Europe?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project : join our Italian Customer Support team.
Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.
As a customer service specialist in this project, your daily responsibilities will include :
Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have :
Native or proficient level of Italian (C2)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Paid professional training
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our SitelFit wellness program
Life-long skills and experience
Excellent work culture
Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!