Business Analyst for Airbnb - Porto, Portugal
Porto, Portugal, PT
Business Analyst for Airbnb - Porto, Portugal
Learn, Lead & Grow at Sitel Group
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally.
You choose where you want to go; we help you get there.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day.
We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do.
Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.
About Sitel Group
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 100,000 people around the globe working from home or from one of our CX hubs we securely connect best-loved brands with their customers over 4.
5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints.
Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
Come and work with us.
We are looking for a talented and accomplished Business Analyst to join our team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a Business Analyst in this project, your daily responsibilities will include :
To deliver all reporting activities.
Ensures that reports are timely, accurate, clear and useful.
Designs new reports and ensures that existing ones are still relevant.
Ensures that reports are properly labelled and filed and the data history is maintained to enable future analysis.
Organizes regular briefing and discussion of the results
Supports in the management of data required for incentive and bonus schemes.
Provides on request the data to support the sites.
Establishes a culture of accuracy in data administration and reporting and respect for critical analysis of results.
Delivers information required for invoicing and other financial reports.
Prepares reporting for and attends regular review meetings with the client on a monthly and quarterly basis.
Prepares monthly reporting
Prepares a weekly scorecard to be shared with the client and with the Sitel management to keep track of the results up to date.
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
Takes personal responsibility to understand and comply with all company and client security requirements and policies
To succeed in the role, you will need to have :
Experience in producing reports and handling data is essential
Experience with Finance field
Experience in the analysis of data and presentation of business recommendations
Experience of work in a call centre is desirable
Experience in the technology industries is desirable
Expert problems solving skills
Excellent written & spoken skills (Ability to present complex subjects to all types of audiences)
Extensive analytical, mathematical and summarising skills
Methodical, detailed and objective thinker
Capable of managing stress and deadlines
Debating and negotiating skills
Able to work unsupervised and set their own agenda within business priorities
Innovative, creative thinking
Knowledge / Abilities :
Advanced knowledge of MS-office Products (Word, Excel, PowerPoint, Access, and Outlook) and other software was appropriate to the project
Skills in the use of pivot tables essential
Programming / SQL skills desirable
Proven application of skills in managing database structures and data management approaches
Fluent in written and spoken English
Any additional language is an asset
Specific Requirements (when necessary) :
Availability to travel
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Continuous investment in training and personal development
Private healthcare & dental insurance (after six months of employment)
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!