Remote | (Senior) Customer Experience Specialist
OLX Group
Lisbon, Portugal
há 6 dias

The role can be located anywhere in Portugal.

Our mission is to further build out and bring the voice of the customer to everything we do. We’re looking for a (Senior) Customer Experience Specialist who will help us bring the voice of the customer to everything we do.

Leading customer centricity from the strategic heart of the company is a key mission, for which we set up a Customer Centricity team.

In that role you will be working closely with colleagues from Research, Design, Product and Data teams as well as business / country leaders.

What you will be doing :

  • Working closely with product, business and functional leaders (e.g. product, design, research, data) across OLX Group in designing and operationalising customer centricity programs for their teams as well as translating customer needs into roadmaps
  • Bringing customer insights, needs and customer voice into strategic decisions and our priorities
  • Leading cross-functional initiatives to develop customer centric capabilities in the company and strengthening our customer-focused culture
  • Building and re-shaping our ways of working and processes to put customer in the center while boosting efficiency and fast-decision making process
  • Building interfaces between functions, ensure transparency and collaboration for relevant cross-functional topics
  • Fostering a customer centric culture in the organization e.g. by promoting right behaviors, creating customer centric community, cultivating communication celebrating our success
  • Managing and supporting relevant stakeholders and report to the Customer Centricity Director
  • Who we're looking for :

  • At least 3-5 years of experience in the customer experience field, program management or management consulting in a fast-paced and international (ideally tech) environment
  • Experience in product, analytics, engineering, research and design discipline (more than two would be a big plus), understanding of the basic concepts, tools, methodologies in those disciplines
  • Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics
  • Ability to manage a diverse set of stakeholders in the multiple locations in a matrix organization environment
  • Experience in and excitement about how to drive great customer experiences
  • Comfortable at influencing through strong relationships, expertise and data.
  • Highly effective interpersonal and communication skills
  • Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint)
  • Fluent in English
  • What we’ll give you :

  • Outstanding opportunity to become a part of an international team of committed people learning from one another and contributing to the global Naspers Classifieds success.
  • Great place to learn and develop within fast-growing, global classifieds leader which opens further career opportunities in diverse world of OLX and Naspers
  • Fun and informal environment where getting stuff done and enjoying the ride is far more important than rules and hierarchies
  • You will have perks like company self-service, food supply, bonus system for good performance, and others
  • We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.

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