Customer Experience Associate - Arabic
Accenture
Lisbon, Portugal
há 3 dias

AboutAccenture

Accenture is aleading global professional services company, providing a broad range ofservices and solutions in strategy, consulting, digital, technology andoperations.

Combining unmatched experience and specialized skills across morethan 40 industries and all business functions underpinned by the world’slargest delivery network Accenture works at the intersection of business andtechnology to help clients improve their performance and create sustainablevalue for their stakeholders.

With 482,000 people serving clients in more than 120 countries,Accenture drives innovation to improve the way the world works and lives.

Visitus at www.accenture.com.

Customer Experience Associate

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels - chat, email and phone.

The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.

You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.

What we are looking for?

  • Success in this position requires great customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment;
  • and a passion for helping others achieve results.

    We need people with a natural love of Digital Marketing and technology, appetite for learning and new experiences in a multicultural environment which fosters exchange of ideas and collaboration.

    Ver mais da descrição

    Requisitos

    Required Skills and Experience

  • Advanced knowledge / native speaker in Arabic (mandatory), in addition to fluency in English;
  • Minimum experience of one year in Customer Service or Helpdesk, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field;
  • Good communication and written skills, both in Arabic and English;
  • Computer knowledge with intermediate to advanced experience.
  • Profile Attributes

  • Soft skills to deal with clients, troubleshooting driven, ability to multitask;
  • Demonstrate speed, agility, critical-thinking, problem-solving skills;
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Solutions mind-set, helping nature, passion for customer experience.
  • Essential capabilities : Natural Communicator; Perception Skills; Planning & Organization; Team Player.
  • Igualdade de oportunidade de emprego

    A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e / ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.

    Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para Portugal careers accenture.com.

    INSCREVE-TE AGORA REGISTA-TE NOS JOB ALERTS Para te candidatares em mobile, tens de ter o currículo na cloud. Não tens? Envia esta oportunidade para um email.

    Para te candidatares num tablet, tens de ter o currículo na cloud. Não tens? Envia esta oportunidade para um email.

    Reportar esta oferta de trabalho
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Candidate-se
    Meu email
    Ao clicar em "Continue", autorizo a neuvoo a processar os meus dados e a enviar-me alertas de e-mail, conforme detalhado na Política de Privacidade da neuvoo . Posso retirar o meu consentimento ou cancelar a subscrição a qualquer momento.
    Continue
    Formulário de candidatura