Sales Program Manager
ShopperTrak
Lisboa, Portugal, Portugal
há 3 dias

What you will do

The Sales Program Manager role is part of our Building Technology & Solutions business with Johnson Controls. Due to our growth we're adding this position to our team.

This person will manage and lead projects, programs and / or other business initiatives to deliver growth and profitability within the Building Solutions, Commercial space, with a focus on Commercial Operations.

The Sales Program Manager will facilitate and lead these programs cross-functionally with a heavy focus on program management and continuous improvement processes.

Ensures each function / domain / initiative owners manages their responsibilities in order to meet the schedules, scopes, target achievement, and budget.

Also represents EMEALA Commercial Operations at regular accountability and cadence meetings and will be responsible for clearly and concisely presenting the status and performance of all open projects to groups of leadership & partners.

Works under minimal direction and in conjunction with leaders across all functional groups. Leads teams to resolve challenges and to address opportunities related to the portfolio.

How you will do it

  • Lead program kick-off to assemble team, provide program overview including scope, budget and schedule and communicate team member expectations.
  • Lead team meetings with all functional areas to maintain momentum, identify issues and develop action plans.
  • Initiate, plan and execute programs to deliver scope timely and within budget. Programs will include inside sales, GCOE, sales admin, sales manager efficiency, cash, OHI, NPS and customer dedication, etc.
  • and continuous improvement to enable front line sellers.

  • Analyse data results, formulate improvement strategies, operationalize corrective action, own target completion.
  • Work with cross functional team to ensure programs have robust commercialization and operational strategies and tactics.
  • Manage program critical path and risks with transparency and robust mitigation and contingency plans.
  • Establish and maintain a regular cadence vital to delivering business results.
  • Ensure completeness of program results and maintain requisite metrics and scorecards.
  • Develop and maintain a robust internal operating network to foster personal efficiency and agility.
  • Foster an environment that maintains high productivity and team morale. Coach, mentor, empower and influence peers and partners to take positive action and accountability for their work.
  • Operate with speed and agility to readily analyze data and information and formulate action plans.
  • Work with Finance, Project Management and Management to update the business case on an ongoing basis to ensure financials are properly represented.
  • Track benefit / cost to ensure changes do not negatively affect the overall business case; for business cases with negative impact, notify senior management immediately.
  • Manage the program scope, ensuring that any scope changes are documented, communicated and approved prior to including in schedule.
  • Prepare for and report on program status communicating progress on any identified issues.
  • Ensure open communication with the Transformation Office, providing information when requested, calling out issues that are not being resolved by management and identifying any process continuous improvement opportunities.
  • Own WAVE (where applicable) and champions its use at every step of the Transformation.
  • Drive the training of WAVE to users.
  • Use WAVE to ensure progress of initiatives through the pipeline at every stage.
  • Becomes a specialist in the functionality of WAVE for both day-to-day initiative management and overall Transformation management / track and mentor others on its use.
  • Required

  • Bachelor's degree in business, engineering or technical degree with proven track record in project leadership.
  • Ability to influence in a global matrix organization.
  • Ability to communicate effectively in a technical environment, including in front of VP-level partners.
  • Demonstrated organisational skills, including project planning, project management, and team building.
  • Experience with a wide variety of structured problem-solving processes and reporting tools.
  • Excellent understanding of financial concepts.
  • Leadership Expectations :

  • Strategic communicator with strong written and oral communication skills with the ability to effectively communicate and adapt communication style in response to varying situations, groups, and cultures.
  • Engage and advise others to ensure the desired outcome.
  • Ability to analyse and draw conclusions based on less-than-complete data.
  • Build models and assumptions to account for missing data.
  • Enables and supports others to make decisions and take reasonable risks.
  • Anticipates obstacles that may interfere with success and adjusts efforts and approaches to meet goals.
  • Capable at effectively prioritising and executing tasks in a high-pressure environment.
  • Strong eye for business and ability to digest and navigate sophisticated business issues.
  • Ability to lead, influence and overcome resistance without direct authority (up, down and across the organisation).
  • Operate with a natural fast-pace and a risk management mentality.
  • Ensure that individuals and team members understand the impact of their contributions.
  • Preferred

  • Project management qualification
  • Black Belt or Master Black Belt certification
  • Experience working in distributed field-based organisations
  • If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development and access to mental health support, a fantastic benefits package which includes a competitive salary, management incentive, company car, medical, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.

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