Azure Monitor Support Engineer w/ Automation
Lisboa, Portugal
há 1 dia
source : Emprego XL

04 agosto 2022

Descrição de Tarefas e Responsabilidades

Workspace type : Remote

40hours p / w, Monday to Friday

  • A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness;
  • provide responsive and reliable technical solutions and information to Microsoft customers.

    Azure Monitoring supports :

  • Azure Automation
  • Azure Log Analytics
  • Azure Monitor Alerts
  • Azure Application Insight
  • Responsibilities

  • Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in order to finding solutions for technical problem identified in Microsoft products.
  • As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed.
  • Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.

  • Responsible for managing the relationship with these customers and thoroughly documenting their cases.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
  • Descrição do Perfil

    Qualifications for one of the sections below (not necessary to have qualifications from both sections) :

    Section 1 :

  • Web app development or support (preferably in C#, Java programming, or ASP.NET / MVC)
  • Network connectivity for both private and public networks
  • Strong technical troubleshooting skills
  • Section 2 :

  • Windows OR Linux Event Logs / Syslogs
  • Windows OR Linux Performance analysis using built in performance counters
  • Windows OR Linux Patch and Security Update Management
  • Network connectivity for both private and public networks
  • Strong knowledge of Windows OS, Client / Server knowledge, TCP / IP and HTTP
  • Strong technical troubleshooting skills
  • Preferred :

  • Cloud computing in general (ex : Azure, Amazon Web Services, Google Cloud Platform)
  • Strong Linux OS Knowledge, Windows Update / Patching, understanding of Cloud services, Azure, Azure Active Directory and PowerShell.
  • Good Communication Skills
  • Excellent customer service skills and customer focused attitude.
  • Three or more years? experience in systems deployment / admin, network operations, software support or IT Consulting
  • Experience in one or more for the following Azure Monitoring business is nice to have :

  • Azure Automation
  • Azure Log Analytics
  • Azure Monitor Alerts
  • Azure Application Insight
  • Experience in one or more of these areas is nice to have :

  • Containers solutions such as Docker or Kubernetes
  • Automating Operating System tasks through the use of PowerShell, Python, or similar scripting language
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