04 agosto 2022
Descrição de Tarefas e Responsabilidades
Workspace type : Remote
40hours p / w, Monday to Friday
A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness;
provide responsive and reliable technical solutions and information to Microsoft customers.
Azure Monitoring supports :
Azure Automation
Azure Log Analytics
Azure Monitor Alerts
Azure Application Insight
Responsibilities
Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in order to finding solutions for technical problem identified in Microsoft products.
As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed.
Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
Responsible for managing the relationship with these customers and thoroughly documenting their cases.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
Descrição do Perfil
Qualifications for one of the sections below (not necessary to have qualifications from both sections) :
Section 1 :
Web app development or support (preferably in C#, Java programming, or ASP.NET / MVC)
Network connectivity for both private and public networks
Strong technical troubleshooting skills
Section 2 :
Windows OR Linux Event Logs / Syslogs
Windows OR Linux Performance analysis using built in performance counters
Windows OR Linux Patch and Security Update Management
Network connectivity for both private and public networks
Strong knowledge of Windows OS, Client / Server knowledge, TCP / IP and HTTP
Strong technical troubleshooting skills
Preferred :
Cloud computing in general (ex : Azure, Amazon Web Services, Google Cloud Platform)
Strong Linux OS Knowledge, Windows Update / Patching, understanding of Cloud services, Azure, Azure Active Directory and PowerShell.
Good Communication Skills
Excellent customer service skills and customer focused attitude.
Three or more years? experience in systems deployment / admin, network operations, software support or IT Consulting
Experience in one or more for the following Azure Monitoring business is nice to have :
Azure Automation
Azure Log Analytics
Azure Monitor Alerts
Azure Application Insight
Experience in one or more of these areas is nice to have :
Containers solutions such as Docker or Kubernetes
Automating Operating System tasks through the use of PowerShell, Python, or similar scripting language 
