Technical Support Engineer - Web/Javascript
Stefanini Portugal
 Porto    
há 21 horas
source : IT Jobs

Stefanini is hiring a Technical Support Engineer for direct integration into a project that is taking place in one of our clients in Oporto.

What we are looking for :

  • As a Technical Support Engineer, you will provide customer support, troubleshoot and resolve incidents in a B2B environment.
  • You will strive for Quality, from guaranteeing pro-active Quality Assurance to quickly react and solve any customer incidents, through the continuous improvement of support processes.

    This vacancy provides support to our customers based on the United States, which means a local time schedule from 15 : 00 to 24 : 00.

    Expected responsibilities :

    Provide high-quality technical support to the company enterprise customers (B2B),

    assuming ownership of the problem until its resolution

    Deep dive in the issue, replicating the issue, educating the customer, providing

    workarounds and making sure the customer has a solution

    Clear and pragmatic communication

    Identify product improvements from the customers' feedback and convey them to Product Management

    Technically assist pre-sales and product education

    Help us improve our Quality Assurance processes and coverage

    Required Experience and Qualifications :

    Bachelor or higher Degree in Computer Science or equivalent.

    Knowledge of JavaScript and other programming languages.

    Knowledge of overall web and mobile application architectures.

    Knowledge of ITIL or similar support processes is valued

    2 years of experience in similar support functions

    Skills and Attributes

    Fluency in English is mandatory, other languages is a plus.

    Affinity with Security / Application Security is valued

    If you're interested in this opportunity, please send us your CV to jobs.pt stefanini.com with TSE19 as subject.

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