Stefanini is hiring a Technical Support Engineer for direct integration into a project that is taking place in one of our clients in Oporto.
What we are looking for :
You will strive for Quality, from guaranteeing pro-active Quality Assurance to quickly react and solve any customer incidents, through the continuous improvement of support processes.
This vacancy provides support to our customers based on the United States, which means a local time schedule from 15 : 00 to 24 : 00.
Expected responsibilities :
Provide high-quality technical support to the company enterprise customers (B2B),
assuming ownership of the problem until its resolution
Deep dive in the issue, replicating the issue, educating the customer, providing
workarounds and making sure the customer has a solution
Clear and pragmatic communication
Identify product improvements from the customers' feedback and convey them to Product Management
Technically assist pre-sales and product education
Help us improve our Quality Assurance processes and coverage
Required Experience and Qualifications :
Bachelor or higher Degree in Computer Science or equivalent.
Knowledge of overall web and mobile application architectures.
Knowledge of ITIL or similar support processes is valued
2 years of experience in similar support functions
Skills and Attributes
Fluency in English is mandatory, other languages is a plus.
Affinity with Security / Application Security is valued
If you're interested in this opportunity, please send us your CV to jobs.pt stefanini.com with TSE19 as subject.
web : 2607 : 5300 : 60 : 39d0 : : : Mozilla / 5.0 (Windows NT 6.1) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 41.
0.2228.0 Safari / 537.36 : 2019-07-10 01 : 24 : 13