Digital Operations & Customer Service Manager
há 22 horas

What we offer

  • Opportunity to accelerate the pace of digitalization & eCommerce growth through advanced technology, business intelligence, and analytics.
  • Driving high-impact insights enhancing decision-making across the entire organization.
  • Driving brand equity and digital sales through enhanced digital experiences
  • Interaction with senior business and eCommerce leaders on a regular basis to drive their business towards impactful change
  • Become part of a fast-growing international and diverse team
  • Who we are

    We are Metyis. We are a dynamic and forward-thinking consultancy firm that operates across a wide range of industries, creating solutions that are tailored to specific needs.

    We bring long-lasting impact and growth to our partners and clients.

    With our multidisciplinary teams, we create bold strategies and innovative solutions that are tailored to our client’s needs and help them capitalise on opportunities.

    Together we strive to bring long-lasting impact and celebrate collective victories.

    At Metyis we share an entrepreneurial mindset, a compelling passion to create, and, more importantly, a firm belief in our partnership-driven business model.

    This is embedded in our culture and safeguarded as we evolve. Our team counts over ambitious professionals with various backgrounds, spread over several continents.

    Our work environment unifies creative problem-solving and strategic thinking. We provide resources to visionaries who understand the direction that the world is moving.

    Tomorrow’s world is data-driven. It is digital. It is international.

    Become part of the journey, become part of Metyis. Partners for impact.

    What you will do

  • Serve as the champion for operational excellence in non-operationally focused projects.
  • Ensure projects which are delivered have considered operational best practices and align with operating model and resource plans.
  • Team up with Digital Operations & Customer Service teams
  • Provide innovative solutions and best practices to Customer service teams, with a day-to-day operative direction
  • Optimize systems and processes to support seamless order fulfillment
  • Collaborate with the Ecommerce team and Products team to manage and launch new products or processes
  • Support the Ecommerce and Content teams with product and content launches through inventory coordination, reporting, customer service, etc.
  • What you’ll bring

  • University degree in technical or science focused discipline
  • 5-6 years experience in eCom and retail operations.
  • In-depth experience in the Customer Service domain
  • 1-2 years of working experience with payment and risk management processes in an online consumer-facing high-transaction environment
  • Some experience with merchandising and managing product master data
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