Hebrew-Speaking Facebook Customer Care
Multilingual Jobs Worldwide
Lisbon, Portugal
há 5 dias
source : Europe Language Jobs

Description

Become a member of our Facebook marketing support team and support the market leader's clients in implementing excellent marketing strategies.

As an Advertisers Support, you will support Facebook and Instagram advertisers, helping them to grow in an innovative and fast paced environment.

Advertisers and agencies contact Facebook to request post-sales assistance and / or troubleshooting guidance using this service.

Thus, your main purpose is to improve the Facebook advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform and helping them to use its tools and features.

As a member of our Facebook team, you will assist customers after they bought ads placements or used Facebook / Instagram products.

  • You will be part of a motivated and multilingual support team.Part of your daily activities will be : Provide support to small and medium-sized businesses (SMBs) across multiple channels chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Hebrew and English;
  • Provide pre and post-sales support for all self-service products;Provide product and tool support to improve clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients.

    Requirements

    Native written and speaking Hebrew level + B2 EnglishProblem-solving skillsService-mindedFor sales and marketing position : previous experience in these fields are required.

    Eligible to work in Portugal : Valid work permit or EU passport. *The company does not support visa sponsorship!*

    Offer

    Relocation package : Private room in shared apartment (no smoking, no pets, no guests after 22 : 00h...)Flight ticket to Lisbon refunded after 9 monthsPick up at the airportSupport with legal administration, getting phone number, bank account.

  • Private health insurance after 6 months1 annual flight ticket to visit your home country within EuropeExcellent work opportunity in a leading multinational companyStable work and career progressionSports activities and organized eventsFree language coursesFixed over average salary + bonus if applicable
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