Senior Application Support Analyst
Michael Page Portugal
Lisboa, PT
há 1 dia
source : ITJobs


  • General knowledge of software development principles, database management, middleware and server configuration
  • Demonstrates strong analytical thinking and the ability to solve complex technical problems across multi-tiered enterprise applications
  • Passion for customer service, understands the value of delivering quality application services
  • Comfortable interacting with a wide range of stakeholders on a day-to-day basis, including representatives of other IT teams, senior management and external 3rd-party service providers
  • Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders
  • Able to be an escalation point for third party IT teams and business stakeholders alike
  • Basic knowledge on any major Cloud platform (Azure, AWS, Google Cloud etc.)

    Understanding of basic Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc.

  • Ability to write and understand basic SQL queries
  • Some familiarity with application monitoring concepts and tools
  • Experience working with web-based applications, web services and distributed applications in an enterprise environment
  • Flexibility on working hours to support a pan-European business

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