Quality Analyst DE - Digital Marketing
Cognizant
Lisbon, Lisboa, Portugal
há 7 horas

Description

Interested in Digital Marketing? Do you have an eye for detail and a passion for processes and want to work for a global company as a Quality Assurance Analyst for the one of the world’s most popular digital marketing platforms?

You can be part of a rapidly growing multilingual project where you will be in charge of reviewing, analysing and developing the business by making sure all processes and goals are fulfilled to the highest standard.

You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.

Apply now and start your career supporting this exciting team!

Please note : only candidates with a valid work permit for Portugal or EU passport can be considered.

Day-to-day responsibilities

  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues affecting decision accuracy for each market and vertical.
  • As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
  • Delivers just-in-time training to auditors on new or changing Content Policies as well as refresher training on existing Content Policy on an as-needed basis.
  • Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies.
  • Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect.
  • Mentors auditors on the use of audit tools and systems.
  • Develops process documentation and aggregates feedback about the functionality of audit tools.
  • Requirements :

  • Fluency in German C2 (ideally native) & English;
  • Digital marketing experience -1 year minimum (Client service or account management);
  • Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis;
  • AdWords Search fundamentals certified (preferential);
  • Experience working in a B2B environment and active use of Digital / Internet and online applications (AdWords, Advertising, etc.);
  • Demonstrated capacity for critical thinking, analysis, and attention to detail;
  • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment;
  • Technologically savvy - the ability to learn, retain and apply large amounts of product, process, policy and with;
  • Clearly demonstrated passion for a culture of excellence and commitment to quality in customer service.
  • Offer

    Pleasant and inspiring working atmosphere

    Opportunity to be part of a rapidly expanding global organization with irreproachable reputation

    Professional development and clear career path

    Training & development opportunities

    Competitive salary & relocation package*

  • Relocation package only applies to Expats
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Apr 26 2021

    About Cognizant

    Cognizant (Nasdaq-100 : CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

    Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

    Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us Cognizant.

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